Have you been given a Future Cruise Credit (FCC)?
If you’re not a regular cruiser, you may be unaware of what it is and how an FCC works. You may be left with lots of questions.
So, here’s our essential guide to make you an expert on the matter.
What is FCC?
Future Cruise Credit (FCC) is similar to the sort of credit you would get at a shop. In lieu of a direct refund, a cruise line will issue a non-refundable voucher with a monetary amount associated to it, to be used towards booking a new cruise, with that same cruise line, in the future.
When does this tend to happen?
A Future Cruise Credit (FCC) is offered as compensation for a sailing cancellation, disruption or rebooking. Many new cruisers heard of an FCC only due to the COVID19 situation. It is sometimes used as a goodwill gesture in some other cases such as customer complaints.
How is the FCC calculated?
The FCC compensation amount for impacted sailings is based on the total cruise fare paid (per guest) and is exclusive of taxes, fees, and prepaid gratuities which are being refunded to the original form of payment.
How do you use it?
It will generally take a few weeks for an FCC to be issued and emailed to you, however it largely depends on how long it takes the cruise line to process it. Some cruise lines do not email you an actual certificate but automatically apply it to your loyalty account number.
You can then use the full amount of your FCC against the new booking’s base cruise fare, but not to pay the deposit. The new booking must be made solely for the person named on the FCC and not for someone else.
If you choose a cruise of a lower value than your FCC, the balance will be reissued in a new FCC in most cases with the same expiration date as the previous one. Once the voucher has expired, any unused part of the credit will be lost.
If on the other hand you choose a more expensive cruise, you’ll have to pay any applicable fare difference.
What isn’t covered by your FCC?
This varies between cruise lines, but it generally won’t cover things like:
- Your initial deposit on your new cruise
- Future fees and port taxes
- Shore excursions
- Pre-paid gratuities
- Onboard Credit and any other add-ons that you have purchased during online check-in such as drinks, Wi-Fi etc.
What happens if my new cruise is cancelled?
The original Future Cruise Credit will be reinstated with the prior FCC amount and expiration date. They may give you another FCC with a different expiry date. However, it always depends on the cruise line.
What else do you need to know?
- Each cruise line has different rules about when and how you can use your future cruise credit.
- Make sure you read the fine print for any clarifications you may need.
- Take note of any expiration dates.
- Make sure you keep track of the FCC for everything needed when you are ready to rebook.
- Save or print the email with the information and bookmark it so it’s easy to find.
Is Future Cruise Credit the same with Future Cruise Program?
That’s very different to an FCC. The Future Cruise Program is a benefit similar to Onboard Credit which is offered while you’re on a cruise for booking another, future cruise. August 31
What are our cruise partners’ Covid-19 Future Cruise Credit & Temporary Cancellation policies?
Royal Caribbean – Anyone cancelling cruises between now and September 30th 2020, will receive a 100% Future Cruise Credit for voyages that depart by December 31, 2021 or 12 months after the date that you cancelled your original sailing – whichever is further. Cancellations must be made at least 48 hours before sailing. This ‘Cruise with Confidence’ policy is applicable to sailings departing through April 30, 2022 and covers both new & existing bookings. Sailings affected by the temporary suspension will be offered a 100% refund or 125% Future Cruise Credit to be used on sailings departing by end of December 2021.
Celestyal – The cruise line’s “Peace of Mind Policy” allows you to change any cruise that sets sail from now through December 31, 2021. Whether it’s a booking you already have or one you make right now through to August 31, 2020, you’re covered. As long as you change at least 30 days before your sail date, you’ll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2022. FCCs will be valid until the end of December 2021 and unused FCCs will get a full refund.
Cunard – Cunard’s ‘Flexible Cancellation Policy’ is indeed very flexible! All guests with voyages booked up to and including November 1, 2020 (for Queen Victoria and Queen Mary 2) or November 23, 2020 (for Queen Elizabeth) will automatically receive Future Cruise Credit of 125%, redeemable by December 31, 2021 for any voyage on sale at the time of booking. If you would like to forfeit the 125% FCC, you can request a refund of monies paid on your booking by filling out the online form. If you’re booked on Cunard sailing after November 1, 2020 on Queen Mary 2 or Queen Victoria, or after November 23, 2020 on Queen Elizabeth and you wish to cancel your holiday, the cancellation policy in the cruise line’s Booking Conditions applies
Holland America – New and existing bookings made by August 31, 2020 for sailings departing through December 31,2020 can cancel no less than 30 days prior to sailing. If you must cancel your booking, submit a ‘Book with Confidence Form’ to request your Future Cruise Credit, and you’ll receive an email notification that your Future Cruise Credit has been applied. For cruises impacted by the operations suspension, the cruise line offers for those bookings paid in full a 125% FCC and for those bookings not paid in full an FCC of double the amount of the deposit pad for the cruise. The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through December 31, 2022. Guests who prefer a 100% refund of monies can visit the Cancellation Preferences form to indicate this preference no later than September 15, 2020.
Azamara – ‘Cruise with Confidence’ has been enhanced and offers great flexibility to all bookings made by September 30, 2020. Cancellations must be made at least 48 hours before sailing. Anyone cancelling cruises by September 30, 2020, will receive a 100% Future Cruise Credit for voyages that depart through April, 2022. This policy is applicable to both new & existing bookings. Sailings affected by the temporary suspension will be offered a 100% refund or 125% Future Cruise Credit to be used by December 31 2021 for any sailing through April 30, 2022.
MSC – The ‘Flexible Cruise Programme’ applies to existing bookings where the departure date falls on or before October 31, 2020 and allows you to reschedule your cruise to any departure date up until December 31, 2021. For those booked on a cruise-only basis this change can be made up to 48-hours prior to departure, and for those booked on a fly-cruise product, 96-hours prior to departure. If your cruise is due to depart after October 31,2020 a reviewed policy will be communicated in due course. For cancelled cruises due to the temporary suspension, guests will receive a Future Cruise Credit for 125% of the original cruise fare paid. The FCC which is redeemable by January 31, 2021 and can be used to book a future cruise at any point until the end of 2021. If a guest chooses not to accept the FCC, they are entitled to apply for a refund equal to the original amount of the cruise fare paid only and the additional 25% will not be included. In this case an email must be sent to email@example.com forwarding the FCC and requesting the refund which may take up to 120 days following the submission.
Celebrity – This ‘Cruise with Confidence’ program is here to give you more peace of mind. All existing & new bookings made by September 30, 2020, can cancel up to 48-hours prior to sailing and you will receive a 100% Future Cruise Credit for the amounts paid toward your cruise fare, for voyages that depart through May 4, 2022. Sailings affected by the temporary suspension will be offered a 100% refund or 125% Future Cruise Credit redeemable by December 31, 2020 to be used on sailings departing on or before May 4, 2022..
P&O – For booking departing up to and including November 12, 2020 booked on Oceana or on a cancelled longer duration sailing before March 31, 2021, all guests will receive a 125% Future Cruise Credit (FCC) which will be automatically applied against each individual on the bookings. 100% cash refund can be requested by filling out this web form. If you are sailing on or after November 12, 2020 then you can take advantage of the free flexible transfer policy up to 90 days prior to your holiday, meaning that you can transfer your booking to any P&O Cruises holiday currently on sale (and not just to those within the next 12 months), transfer your booking to a cruise of higher or lower value (and not just of a higher value, as is usually the case), transfer your booking an unlimited number of times (and not just once) and free of charge. This policy modifies the transfer policy in the cruise line’s Booking Conditions and may be changed or withdrawn at any time without notice. Should you finally wish to cancel your holiday sailing on or after November 13, 2020 the cancellation policy in the cruise line’s Booking Conditions applies.
Princess – The ‘Cruise with Confidence’ policy focuses on the new actions that will be taken in order to ensure a smooth & healthy voyage. Gusts on affected sailings who have paid their cruise in full, will receive a Future Cruise Credit of 125%. Guests who have not paid in full have the option to get a ‘Double your Deposit’ FCC. If choose to request a 100% refund, you will need to do so by August 31, 2020. You can use your FCC on any cruise departing by May 1, 2022.
Norwegian Cruise Line – In line with NCL’s ‘Peace of Mind’ temporary policy, guests who were booked on suspended cruises with embarkation dates through October 31, 2020 will automatically receive a 125% refund in the form of an FCC. The FCC must be used one year from issued date for any NCL voyage embarking through 2022. If you wish to cancel your booking you can do so until 48 hours prior to holiday date for a 100% FCC which may be redeemed on ANY Norwegian sailing embarking on or before December 31,2022.ear of the cancellation date.
Seabourn – Having enhanced their temporary cancellation policy ” Book with Confidence” Seabourn allows guests with bookings make by September 30, 2020 on sailings departing by December 31, 2021 to cancel up to 30 days prior to departure.They will receive a 100% FCC of their payments made to Seabourn and currently within cancellation fees. The granted FCC using “Book with Confidence” will be valid for 12 months from the date of issue and may then be used to book sailings departing through December 31, 2022.
Regent Seven Seas – . ‘Regent Reassurance’ dictates that all bookings made with Return with Regent offer between May 18 and July 31, 2020 as well as bookings made during August 2020 and which are paid in full, have the option to cancel up to 15 days prior to departure date and receive a 100% Future Cruise Credit. Furthermore, bookings made before May 18, 2020 on voyages embarking on or before December 31, 2020 and have been fully paid can cancel up to 48 hours prior to departure and receive a 100% Future Cruise Credit. These FCCs are redeemable within 1 year of the issue date and can be applied toward a new reservation for any voyage sailing before December 31, 2022, if booked prior to July 31, 2020, or on voyages embarking by October 31, 2021 if booked between August 1 and August 31, 2020.. Guests on affected voyages will receive a 125% FCC which can be used to buy a future cruise until December 31, 2022
Carnival – If you are booked on a sailing with a departure date between May and September 2020 you may cancel up to 30 days prior to departure and receive an FCC that can be used to rebook a cruise within 1 year of the original sail date. Carnival is offering a full refund for cruises disrupted by coronavirus or a 100% FCC and up to $600 Onboard Credit (amount depends on cruise length) on new cruises booked by May 31, 2021, and which sail by April 30, 2023. This offer applies to guests who were previously booked on voyages departing October 31, 2020 or prior and canceled their booking on or after March 6, 2020.
Oceania – Guests on affected voyages with embarkation dates from October 1, 2020 through October 31, 2020 that are paid in full will receive either a 125% FCC which may be applied to bookings made by July 29,2021 for voyages through December 31, 2022.. Passengers who have paid in full may cancel up to 15 days prior to their departure and receive a 100% FCC redeemable within one year from date of issue for travel departing no later than December 31, 2022. Valid for all booking made during August 2020 for scheduled voyages departing on or before October 31, 2021.. can cancel up to 48 hours before departure for FCC valid for both new (made by June 30, 2020) and existing reservations sailing by September 30, 2020.
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