Have you been given a Future Cruise Credit (FCC)?
If you’re not a regular cruiser, you may be unaware of what it is and how an FCC works. You may be left with lots of questions.
So, here’s our essential guide to make you an expert on the matter.
What is FCC?
Future Cruise Credit (FCC) is similar to the sort of credit you would get at a shop. In lieu of a direct refund, a cruise line will issue a non-refundable voucher with a monetary amount associated to it, to be used towards booking a new cruise, with that same cruise line, in the future.
When does this tend to happen?
A Future Cruise Credit (FCC) is offered as compensation for a sailing cancellation, disruption or rebooking. Many new cruisers heard of an FCC only due to the COVID19 situation. It is sometimes used as a goodwill gesture in some other cases such as customer complaints.
How is the FCC calculated?
The FCC compensation amount for impacted sailings is based on the total cruise fare paid (per guest) and is exclusive of taxes, fees, and prepaid gratuities which are being refunded to the original form of payment.
How do you use it?
It will generally take a few weeks for an FCC to be issued and emailed to you, however it largely depends on how long it takes the cruise line to process it. Some cruise lines do not email you an actual certificate but automatically apply it to your loyalty account number.
You can then use the full amount of your FCC against the new booking’s base cruise fare, but not to pay the deposit. The new booking must be made solely for the person named on the FCC and not for someone else.
If you choose a cruise of a lower value than your FCC, the balance will be reissued in a new FCC in most cases with the same expiration date as the previous one. Once the voucher has expired, any unused part of the credit will be lost.
If on the other hand you choose a more expensive cruise, you’ll have to pay any applicable fare difference.
What isn’t covered by your FCC?
This varies between cruise lines, but it generally won’t cover things like:
- Your initial deposit on your new cruise
- Future fees and port taxes
- Shore excursions
- Pre-paid gratuities
- Onboard Credit and any other add-ons that you have purchased during online check-in such as drinks, Wi-Fi etc.
What happens if my new cruise is cancelled?
The original Future Cruise Credit will be reinstated with the prior FCC amount and expiration date. They may give you another FCC with a different expiry date. However, it always depends on the cruise line.
What else do you need to know?
- Each cruise line has different rules about when and how you can use your future cruise credit.
- Make sure you read the fine print for any clarifications you may need.
- Take note of any expiration dates.
- Make sure you keep track of the FCC for everything needed when you are ready to rebook.
- Save or print the email with the information and bookmark it so it’s easy to find.
Is Future Cruise Credit the same with Future Cruise Program?
That’s very different to an FCC. The Future Cruise Program is a benefit similar to Onboard Credit which is offered while you’re on a cruise for booking another, future cruise. August 31
What are our cruise partners’ Covid-19 Future Cruise Credit & Temporary Cancellation policies?
Royal Caribbean – Anyone cancelling cruises between now and August 1st, 2020, will receive a 100% Future Cruise Credit for voyages that depart by December 31, 2021. Cancellations must be made at least 48 hours before sailing. This ‘Cruise with Confidence’ policy is applicable to sailings departing through April 30, 2022 and covers both new & existing bookings. Sailings affected by the temporary suspension will be offered a 100% refund or 125% Future Cruise Credit to be used on sailings departing by end of December 2021.
Celestyal – For sailings through August 31,2020 you can cancel up to 7 days before departure without cancellation fees. Furthermore, sailings embarking from September 1 2020 through and including December 31, 2020 can be changed without incurring cancellation fees up to 30 days before sailing date. These apply to existing and new bookings. You will also receive a 100% Future Cruise Credit redeemable on any 2020 or 2021 cruise. FCCs will be valid until the end of December 2021 and unused FCCs will get a full refund. For impacted sailings by the operations suspension, you will be offered the choice of either a Future Cruise Credit valued at 120% of original booking value or a refund of original amount paid.
Cunard – Cunard’s ‘Flexible Cancellation Policy’ is indeed very flexible! For existing and new bookings departing before 31 August 2020 you may transfer (as many times as you want – free of charge) or cancel up to 48 hours prior departure and you will receive a Future Cruise Credit – equivalent to the cancellation fees – redeemable until 31 December 2021 for sailings until the end of March 2022. Furthermore, existing bookings departing after July 31 2020 and before August 31 2020 on Queen Mary or Queen Victoria that wish to keep their booking, will get up to $900 Onboard Credit (amount depends on cruise length). For sailings affected by the temporary suspension up to July 31, 2020 (September 8, 2020 for Queen Elizabeth), you will receive a Future Cruise Credit of 125%, redeemable by 31 December 2021 for sailings before end of March 2022 or a 100% refund.
Holland America – New and existing bookings made by August 31, 2020 for sailings departing between September 1 and October 15, 2020, can cancel no less than 30 days prior to sailing. If you must cancel your booking, submit a ‘Book with Confidence Form’ to request your Future Cruise Credit, and you’ll receive an email notification that your Future Cruise Credit has been applied. For cruises impacted by the operations suspension, the cruise line offers 125% Future Cruise Credit plus $250 Onboard Credit per person or a 100% refund.
Azamara – ‘Cruise with Confidence’ has been enhanced and offers great flexibility to all bookings made by August 1, 2020. Cancellations must be made at least 48 hours before sailing. Anyone cancelling cruises by August 1, 2020, will receive a 100% Future Cruise Credit for voyages that depart through April, 2022. This policy is applicable to both new & existing bookings. Sailings affected by the temporary suspension will be offered a 100% refund or 125% Future Cruise Credit to be used by December 31 2021 for any sailing through April 30 2022.
MSC – The ‘Flexible Cruise Programme’ applies to existing bookings where the departure date falls on or before September 30, 2020 and allows you to reschedule your cruise to any departure date up until December 31st, 2021. For those booked on a cruise-only basis this change can be made up to 48-hours prior to departure, and for those booked on a fly-cruise product, 96-hours prior to departure. For cancelled cruises due to the temporary suspension, guests will receive a Future Cruise Credit for 125% of the original cruise fare paid. The FCC can be used to book a future cruise of their choice at any point until the end of 2021. If the FCC is not used by December 2021, guests will receive a refund equal to the original amount of the cruise fare.
Celebrity – This ‘Cruise with Confidence’ program is here to give you more peace of mind. All existing & new bookings made by August 1, 2020, can cancel up to 48-hours prior to sailing and you will receive a 100% Future Cruise Credit for the amounts paid toward your cruise fare, for voyages that depart through May 4, 2022. Sailings affected by the temporary suspension will be offered a 100% refund or 125% Future Cruise Credit to be used on sailings departing by end of December 2021.
P&O – For existing and new bookings departing before September 1, 2020 you may cancel up to 48 hours prior departure and receive a Future Cruise Credit of 110% (or 100% if only deposit was made), redeemable until 31 December 2021 for sailings until the end of March 2022. You can also transfer your booking to any cruise currently on sale, as many times as you want, with zero charges. Furthermore, if you are booked on a sailing between August 1 and August 31 2020 and wish to keep your booking, you will get up to £600 Onboard Credit (amount depends on cruise length). For sailings affected by the temporary suspension up to July 31, 2020, you will receive a Future Cruise Credit of 125%, redeemable by 31 December 2021 for sailings before end of March 2022 or a 100% refund.
Princess – The ‘Cruise with Confidence’ policy focuses on the new actions that will be taken in order to ensure a smooth & healthy voyage. Gusts on affected sailings who have paid their cruise in full, will receive a Future Cruise Credit of 125%. Guests who have not paid in full have the option to get a ‘Double your Deposit’ FCC. If choose to request a 100% refund, you will need to do so by June 15, 2020. You can use your FCC on any cruise departing by May 1, 2022.
Norwegian Cruise Line – In line with NCL’s ‘Peace of Mind’ temporary policy, guests who were booked on suspended cruises with embarkation dates through July 1, 2020 will automatically receive a 125% or 150% refund in the form of an FCC. The amount depends on the original cruise date. Furthermore, guests who are booked on a voyage sailing through November 30, 2020, can cancel up to 48 hours before embarkation. This applies to new & existing bookings. They will receive 100% FCC for use on voyages who sail by December 31, 2022. All FCCs must be redeemed within one year of the cancellation date.
Seabourn – For existing and new bookings made until July 31, 2020, passengers are able to cancel up to 48 hours before to departure, based on their new policy ‘Book with Confidence’. Additionally, for bookings departing between August 1, 2020 and October 15, 2020, Guests can cancel up to 30 days prior to embarkation. They will receive a 100% FCC of their payments made to Seabourn and currently within cancellation fees. Guests have until December 31, 2020, to book and must take voyages departing before December 31, 2021.
Regent Seven Seas – . ‘Regent Reassurance’ dictates that all bookings made between May 18 and July 31, 2020 and have paid in full have the option to cancel up to 15 days prior to departure date and receive a 100% Future Cruise Credit. Furthermore, bookings made before May 18, 2020 on voyages embarking on or before December 31, 2020 and have been fully paid can cancel up to 48 hours prior to departure and receive a 100% Future Cruise Credit. These FCCs can be applied to any new 2020-2022 booking made within one year of cancellation date. Guests on affected voyages will receive a 125% FCC which can be used to buy a future cruise until December 31, 2022
Carnival – If you are booked on a sailing with a departure date between May and September 2020 you may cancel up to 30 days prior to departure and receive an FCC that can be used to rebook a cruise within 1 year of the original sail date. Carnival is offering a full refund for cruises disrupted by coronavirus or a 100% FCC and up to $600 Onboard Credit (amount depends on cruise length) on new cruises booked by December 31, 2021, and which sail by December 31, 2022.
Oceania – Guests on affected voyages will receive either a 125% FCC which must be used by December 31, 2022, or a full refund. Passengers can cancel up to 48 hours before departure for FCC valid for both new (made by June 30, 2020) and existing reservations sailing by September 30, 2020. The credit can be redeemed for up to one year and applies to all sailings until 2022.
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